HP Officejet 6500A Plus e-All-in-One Printer - E710n. ‘Manufacturer’s warranty’ refers to the warranty included with the product upon first purchase. ‘Extended warranty’ refers to any extra warranty coverage or product protection plan, purchased for an additional cost, that extends or supplements the manufacturer’s warranty.
For cartridge errors such as “Ink Cartridge Problem”, 'Missing or damaged', 'The following cartridges are not intended for use in this Printer' then the HP OfficeJet 6500A Plus Printer is not recognizing the cartridge's ‘smart chip’ which is affixed to the rear side of cartridge or the ink cartridge’s plastic tab is not properly locking the cartridge into the printer’s PRINTHEAD assembly. Supported Ink Cartridges: HP 920XL ( CD975AN ) Black Ink Cartridge HP 920XL ( CD972AN ) Cyan Ink Cartridge HP 920XL ( CD973AN ) Magenta Ink Cartridge HP 920XL ( CD974AN ) Yellow Ink Cartridge HP 920 ( CD971AN ) Black Ink Cartridge HP 920 ( CH634AN ) Cyan Ink Cartridge HP 920 ( CH635AN ) Magenta Ink Cartridge HP 920 ( CH636AN ) Yellow Ink Cartridge It is suggested to remove all ink cartridges from the printer and slowly re-install each cartridge, ensuring each 'clicks' into place properly. You may need to gently pull out on the ink cartridge’s plastic latching tab so it extends away from the cartridge body. Reinstall cartridge into printer to see if the issue has been resolved. If blank pages or output print quality is extremely poor (for example, you observe several missing colors in the Self-Test or Print Quality Diagnostic Report where otherwise all colors should normally be present with no visible streaking), then the cartridge may have trapped air inside.
In 99% of the cases you'll either need to let the refilled ink cartridges 'fully absorb' the new ink for approx. 36 hours first (since they may have been 'dry' when you brought them in for refilling), or you'll need to perform a 'Clean Printhead' procedure from your printer's menu 2-3 times to reprime all of the ink lines. To clear trapped air bubbles that may have formed between the cartridge and printhead, at the 'TOOLS' menu, select 'Clean Printhead' (or similar depending on printer model). To verify proper color output, activate the 'Print Quality Report'. Select 'Tools' - 'Print Quality Report', or similar. Verify all colors have recovered and no visible streaking or fade is present in print report.
If streaking or missing colors persist, then activate the 'Clean Printhead' routine 2 more times. If, after activating the 'Clean Printhead' routine 2-3 times in a row, along with manufacturer's suggested printer cleaning procedures, blank pages continue to be observed or output print quality is extremely poor (for example, there are several missing colors in the Print Quality Diagnostic Report or Self Test Page where otherwise all colors should normally be present with no visible streaking), then the printhead may have partially dried out and a hot water flush may be necessary to help recover the ink system. Supported HP 920 Ink-Series Printer Models: HP OfficeJet 6000 Printer – E609a HP OfficeJet 6000 Wireless Printer – E609n HP OfficeJet 6500 Printer – E710 HP OfficeJet 6500 Wireless Printer – E709n HP OfficeJet 6500A Printer – E710a HP OfficeJet 6500A Plus Printer - CN557A HP OfficeJet 6500A Wireless Printer - E710n HP OfficeJet 7000 Printer – E809a HP OfficeJet 7500A Printer – E910a HP OfficeJet 7500A E910 Printer If problems or printer errors persist then refer to advanced HP printer diagnostics on our INKJET411 support site.